Our Commitment to Excellence
At Douglas Emmett, we strive to provide our valued clients with the absolute best customer service in the industry each and every day. All employees and service partners are part of our customer service culture and are committed to conducting themselves professionally, with warmth, sincerity and a genuine commitment to service. Our commitment to customer service also extends to the way we interact within our organization. Thus, the employees of Douglas Emmett treat each other as well as they treat tenants, vendors and building visitors.
At Douglas Emmett, every individual who enters one of our properties is a client, and we treat all clients with a level of respect and dignity that is a hallmark of how we do business.
Our commitment to exemplary customer service is found in our Vision Statement. While some companies may call this a Mission Statement, Douglas Emmett prefers to view this simple belief as a far-reaching vision that affects every element of our business, every day of the year.
Our Douglas Emmett Vision
The Douglas Emmett experience promotes a sense of community by fostering creative, caring professionals who ensure that our clients receive the most responsive attention to the smallest detail.
Our promise is to provide impeccable service, exceeding our clients expectations by quickly recognizing their needs, promptly fulfilling their requests, and taking great pride in delivering the highest level of performance.
With a genuine commitment to service, we create an atmosphere that allows our clients to flourish and prosper.